We want you to be satisifed
We want you to be as happy with your purchase as we are for offering this merchandise. We’ll be available to help you with any issues.
You’ll get what you want
As long as you help us by verifying your situation, we’ll make sure you get the product you want in as few steps as possible.
or your money back
If your mind has changed or something just can’t be fixed, we’ll refund you for the item price with just a few limitations.
How Returns Are Handled
Return & Refund Policy of store.howtotera.com
If you are not happy with your purchase, we will accept a return of a unused product within 14 days of delivery. Once we receive the returned item How to TERA Store will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
store.howtotera.com will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.